重庆开放大学25春管理英语4单元自测1-8【参考答案】
单元自测1（10分）
试卷总分:100  得分:100
 
一、选择填空题（每题10分，共5题）
 
1.— Is it possible for you to work out the plan tonight?
 
—__________
A.I'll do that.
B.I think so.
C.I'd love to.
 
2.?— This project is too big for me to finish on time.
 
—________________.
A.Please do me a favor
B.That is a daydream
C.I'll give you a hand
 
3.?AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.
A.more likely
B.more like
C.more unlikely
 
4.Even the best continually seek ways to ______ their skills.
A.sharp
B.sharpener
C.sharpen
 
5.The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.
A.how to
B.on what to
C.on how to
 
6.二、听力理解：听录音，选择最佳答案（共50分）。
 
请听录音： unit1tl.mp3
 
操作提示：通过下拉选项框，选择答案。
 
 What kind of role is Melinda taking on for her job?    1    
? A. HR manager. 
? B. Project manager. 
? C. Project coordinator.
 
2. How long will Melinda be trained for her new role?    2    
? A. One month. 
? B. Half a month. 
? C. One year.
 
3. How often should Melinda report to the board on the progress of the project?    3    
? A. Once a month.
? B. Twice a month. 
? C. Once a week.
 
4. What kind of contract can Melinda sign with outside contractors?    4    
? A. Permanent worker contract. 
? B. Standard temporary-worker contract. 
? C. Standard industry contract.
 
5. Which one does NOT belong to Melinda's responsibilities?    5    
? A. Formulate the industry standard of payment. 
? B. Manage and coordinate her project team. 
? C. Report the project progress to the board.
(1).__1__
A.A
B.B
C.C
(2).__2__
A.A
B.B
C.C
(3).__3__
A.A
B.B
C.C
(4).__4__
A.A
B.B
C.C
(5).__5__
A.A
B.B
C.C
单元自测2（10分）
试卷总分:100  得分:100
 
一、选择填空题（每题10分，共5题）
 
1.— Will you go on a picnic with us tomorrow?
 
—____________________.
A.Yes, but I'll have English classes
B.Sorry, I have an appointment with Dr. Brown
C.I'm afraid I have no idea
 
2.—How can you explain the latest situation?
 
—____________________,I know it is all my fault.
A.Sorry
B.Excuse me
C.I'm afraid
 
3.What you need to do is to keep things short and sweet, just the ______.
A.questions
B.topics
C.highlights
 
4.Every time I tried to say something, he would ______ to something else.
A.move off
B.move on
C.move over
 
5.I think the primary ______factor is there's been so much absence lately.?
A.contributing
B.causing
C.affecting
 
6.二、阅读理解：根据文章内容，判断正误（共50分）。
 
Habits of Highly Effective Communicators
 
 
  It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:
 
  1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future.
 
  2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.
 
  3. Find your own voice. Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real.
 
  4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.
 
  5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.
 
操作提示：正确选T，错误选F。
 
1. Communication and leadership don't always go hand in hand. 1  
 
2. The say-do gap happens when people misunderstand their leader's intention. 2  
 
3. Using technical jargon makes a leader convincing. 3  
 
4. Communicating sincerely is always the best. 4  
 
5. Observation is as important as communication when you want to know what people really think. 5
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单元自测3（10分）
试卷总分:100  得分:100
 
一、选择填空题（每题10分，共5题）
 
1.— I am sorry for what I have said to you.
 —_____________
A.No problem.
B.I'm sure about that.
C.Don't think any more about it.
 
2.— Could I borrow your iPad for a few hours?
—_____________
A.Yes, you can.
B.Sure, here you are. Enjoy your time.
C.It doesn't matter.
 
3.?In high school, I am equally comfortable______as a member of a team and independently.
A.to work
B.?working
C.work
 
4.The majority of these team challenges ______ anywhere.
A.can deliver?
B.are delivered?
C.can be delivered
 
5.Regular and concrete feedback is important ______ who is not performing up to her potential.
A.when to deal with a worker
B.when dealing with a worker
C.when dealt with a worker
 
6.二、阅读理解：根据文章内容，完成选择题（共50分）。
A Teamwork Game
 
  A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.
 
  In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon.
 
  Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity.
 
  In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.”
 
  Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team.
 
操作提示：通过题目后的下拉选项框选择正确答案。
 
1. This team building event was aimed at  1  .
  A. helping these young, bright and enthusiastic employees become more concentrated on their work
  B. making the team members know how to share information or solutions and cooperate with each other 
  C. building up team morale
 
2. This event was held in  2  .
  A. a self-service restaurant
  B. a coffee shop
  C. a classroom
 
3. About how many team members were out of the second round of the activity? 3  
  A. 30.
  B. 35.
  C. 5.
 
4. Which statement below is correct? 4  
  A. In the second round, every one of the team had found their balloons after 15 minutes.
  B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.
  C. In the third round, everybody had their own balloon with help from others within 2 minutes.
 
5. What was the event going to teach these employees? 5  
  A. Sharing and cooperating with other team members is more efficient when they are working together.
  B. Focusing solely on employees' own pursuits is not allowed in workplace.
  C. Failure of teamwork is caused by individual.
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单元自测4（10分）
试卷总分:100  得分:100
 
一、选择填空题（每题10分，共5题）
 
1.— Do you mind if I use vouchers to spend in a restaurant?
 — __________
A.Yes, please.
B.Not at all. Go ahead.
C.No, thank you.
 
2.— You'd better not push yourself too hard. You can ask the team and listen.
— __________
A.You are right.
B.No, we can't do that.
C.I think it will kill our time.
 
3.I think a big part of it is ______ we know how to have fun on the job.
A.that
B.which
C.why
 
4.?Self-esteem needs might include the ______ from a workplace.
A.rewards
B.rewarded
C.rewarded
 
5.All the team members tried their best. We lost the game, _________.
A.however
B.therefore
C.since
 
6.二、阅读理解：根据文章内容，完成选择题（共50分）。
How Google Continues to Keep Employees Happy
 
  Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire company.
 
  Working for Google comes with perks that most other organizations can't provide -- bowling alleys, free haircuts, gym memberships, and shuttles to and from work. The company's secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products.
 
  Back when the company was just a start-up, co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at. Their idea was simple: creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company.
 
  “It's less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that's what's going to make us successful,” said Karen May, the Vice President of people development at Google.
 
  Google also makes its employees want to work because managers provide tasks that are inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs.
 
  Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of her spot on the totem pole, has an influence on how Google performs.
 
  “If you value people, and care about them as whole people, one thing you do is giving them a voice, and you really listen,” May said.
 
  Google does just that by hosting employee forums every Friday, where they discuss the 20 most-asked questions. Employees have access to all company information, adding a sense of trust, and employees and leaders work together to solve problems.
 
操作提示：通过题目后的下拉选项框选择正确答案。
 
1. How would you describe Google? 1  
  A. Medium-sized international company
  B. Large global enterprises
  C. Large American company
 
2. Which one does NOT belong to the methods that Google motivate its employees? 2  
  A. Promoting the employee who has more influence on Google the higher job position.
  B. Shuttling the employees between home and office.
  C. Offering entertaining equipment in workplace.
 
3. Who founded Google? 3  
  A. Larry Page and Sergey Brin
  B. Karen May
  C. Sergey Brin
 
4. If you are a normal employee of Google, what could you do EXCEPT? 4  
  A. Know all information of Google and discuss questions with your leaders.
  B. Only work for the project you choose.
  C. Play bowling with your colleagues and get away from mundane errands.
 
5. What is Google's secret to success? 5  
  A. Innovating hi-tech products.
  B. Paying high salary to the employees and practicing strict management.
  C. Valuing the happiness of its employees as much as innovating good products.
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单元自测5（10分）
试卷总分:100  得分:100
 
一、选择填空题（每题10分，共5题）
 
1.— Haven't seen you for ages. What are you busy doing now?
— ____________
A.Yes ,long time no see.
B.Yeah, thanks for coming.
C.I am working part time in a bookstore.
 
2.— Do you know where I can repair my motorcar?
 — ____________
A.It's cheap to repair a motorcar.
B.Around the street corner.
C.You drive too fast to damage it.
 
3.Without his assistance, I ________ the research last month.
A.would not have completed
B.could not finish
C.should not finish
 
4.My leather shoes cost me ________ the last pairs I bought.
A.three times as
B.three time as
C.three times as much as
 
5.Linda walked at the head, ________ by her colleagues.
A.followed
B.following
C.to follow
 
6.二、阅读理解：根据文章内容，判断正误（共50分）。
 Performance Management and Performance Appraisal
   Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. ?Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
   Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:
   ●identifying the critical positions
   ●determining the most important competencies for those positions
   ●providing the education, training and feedback required by employees
   ●holding each person accountable for their results
   The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.
   To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.
 ?
 操作提示：正确选T，错误选F。
  Performance management is a very important part of any quality human resource system.   1    
 2. The aim of performance management is to punish the unqualified employees.   2    
 3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.   3    
 4. Every enterprise can expect high performance from each employee.   4    
 5. “Performance management” is also called “performance appraisal”.   5
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B.F
单元自测6（10分）
试卷总分:100  得分:100
 
一、选择填空题（每题10分，共5题）
 
1.— Don't worry, Mum. The doctor said it was only a common cold.
— ________ ! I'll tell Dad there's nothing serious.
A.What a relief
B.How surprising
C.I'm so sorry
 
2.— Which of these hats do you want?
 — _______ . Either will do.
A.I don't mind
B.No problem
C.Go ahead
 
3.On hearing the news of ______ the major exam again, the girl burst into tears.
A.her having failed
B.she failed
C.her being failed
 
4.To build the reservoir（水库）， thousands of people have to be_______ .?
A.relocated
B.repeated
C.reopened
 
5.He ordered that nothing ________ until the police arrived.
A.was touched
B.should be touched
C.had been touched
 
6.二、阅读理解：根据文章内容，判断正误（共50分）。
 Jack Welch Leading Organizational Change at GE
   When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules.
   One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.
   The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions.?
   Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company's performance.
   Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company.
 ?
 操作提示：正确选T，错误选F。
  Jack Welch retired at the age of 65.   1    
 2.?Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.   2    
 3. If the business could not meet Welch's change requirements, its manager had 3choices.   3    
 4.?The restructuring went before changing the organizational culture and the managerial styles of GE's managers.   4    
 5.?The Work Out lasted a week.   5
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单元自测7（10分）
试卷总分:100  得分:100
 
一、选择填空题（每题10分，共5题）
 
1.— Sorry for being late. I should have called you earlier.
 —__________. I've just arrived
A.That's no trouble
B.You are welcome
C.That's all right
 
2.— Terribly sorry to interrupt, but may I use your dictionary?
— Yes,______________.
A.of course
B.?it doesn’t matter
C.no hurry
 
3.What can we expect ____him?
A.?in
B.from
C.?on
 
4.Their economy is export ______.
A.oriented
B.orientating
C.orientation
 
5.?After days of investigation, the police were ____ reality.
A.looking into
B.approaching
C.finding
 
6.二、阅读理解：根据文章内容，判断正误（共50分）。
Create a Positive Workplace Culture
  In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence. 
  Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.
  An effective leader sets the tone for the team, encourages a positive workplace culture and is able to bring about cultural change.
  Workplace culture is made up of the shared attitudes, beliefs, behaviors, values and expectations that influence the way people work in the workplace.  It is “the way we do things around here”.
  Some cultural aspects are understood by all and are obvious such as turning up for wok on time, while others may be "unwritten rules" that are not so obvious for example how personal issues are resolved with work colleagues.
  Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace.  There are also factors out of their control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors.
  Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for' and have a competitive edge. Not only are these companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change.
  Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of the organization are supportive of them.
  For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas.
  Working through these steps will help with developing a positive business culture.
 
操作提示：正确选T，错误选F。
1. A positive work culture will give workers more satisfaction. 1  
2. Positive cultures have a lot to do with leadership vision and values. 2  
3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive. 3  
4. In competitive markets, leaders are under more and more pressure to keep a positive work culture. 4  
5. Positive work culture can be built in a short period of time. 5
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单元自测8（10分）
试卷总分:100  得分:100
 
一、选择填空题（每题10分，共5题）
 
1.—It's about a successful businessman's management experience, isn't it?
— ____________
A.My pleasure!
B.That's right!
C.It's up to you!
 
2.— ____________________________ 
 —Actually I prefer working on my own.
A.?Could I use this dictionary?
B.May I open the window to let in some fresh air?
C.Do you prefer teamwork or working individually?
 
3.We ________ with achievement.?
A.done ?
B.are obsessed
C.catch up
 
4.please ______ your hand if you have any question at all.
A.raise?
B.rise
C.arise
 
5.The key ______ successful implementation is clearly communicating the strategy to the whole company.
A.?to
B.?in
C.of
 
6.二、阅读理解：根据文章内容，判断正误（共50分）。
Vision and Execution: Two Sides of a Successful Strategy
  A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value. 
  There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted.
  The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation.
  Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely.
 
操作提示：正确选T，错误选F。
1.The final goal of the strategic planning process is a strategic plan. 1  
2. A strategic plan is valuable if it is executed. 2  
3. There are four keys to successful implementation. 3  
4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy. 4  
5. Leadership's idea determines all. 5
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